We are not robots we are human and we need rest too :)
Our hours of operation are:
Monday through Friday
9am to 5pm EST
Response time depends on traffic volume the desk is experiencing.
During HIGH TRAFFIC TIMES Please allow us 24 to 48 hours response.
Some tickets require in depth support and even though we have an amazing team sometimes we do get bogged down doing our best trying to give stellar support to every ticket.
So please have patience while our team and us work through the tickets.
Gratefully,
Anthony Aires, Joe Barnes, and Jason Tibbetts.
