The new Mobile Snatcher members area is here:
https://gprobesystem.memberportal.io/site/login/
Go to forgot password then enter the email you used when you made your purchase and wait about 5 to 10 minutes and look for your email in your spam folder or promotions tab if you don't see it in your inbox.
If that fails then please submit a support ticket through this desk and a team member from our support staff will get you sorted out promptly.
Keep in mind our support desk hours are Monday through Friday 9am EST to 5pm EST